ISN was awarded the Secretary Loan Servicing contract by the U.S. Department of Housing and Urban Development (HUD) and began work on October 9, 2021. We look forward to working with all stakeholders on the program. ISN processes the loan servicing activities associated with Partial Claim Subordinate Mortgages and other HUD Programs (Good Neighbor Next Door, Hope for Homeowners, Insured 235 Capture Program, Emergency Homeowner Loan Program, Asset Control Area Program & Purchase Money Mortgage Program ) for FHA insured loans from mortgage lenders to HUD.
ISN reviews claims that are filed against FHA insurance funds considering two primary objectives:
ISN processes approximately 100,000 loan servicing activities each month that are associated with the above referenced HUD Programs.
Examples of the types of activities include:
If you received a notice regarding the servicing of a subordinate mortgage loan held by the Department of Housing and Urban Development (HUD). This revised notice was to clarify that only the servicing of your HUD subordinate mortgage is being transferred to Information Systems & Networks Corporation (ISN) on October 9, 2021. This does not affect the servicing of your primary first mortgage loan and you should continue to make payments to your regular first mortgage servicer. A HUD subordinate mortgage loan type may be one of the following:
This servicing transfer means that after this date ISN Corporation will be servicing your HUD subordinate mortgage loan and answering questions related to the HUD programs listed above. Nothing else about your HUD subordinate mortgage loan will change.
Again, this does not affect the servicing of your primary first mortgage loan and you should continue to make payments to your regular first mortgage servicer.
If you have any questions about your subordinate mortgage loan, you should first contact the FHA Resource Center who will properly route your inquiry. You may reach the FHA Resource Center at: 1-800-225-5342 Monday through Friday, between 7:00 a.m. to 7:00 p.m. Central Standard Time.
Visit HUD’S knowledge base to obtain answers to frequently asked questions 24/7 at https://www.hud.gov/answers
Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays.
E-mail: answers@hud.gov
FHA BULLETIN
Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339. Fax: 1-800-609-9826
| Service Category | Email Contact |
|---|---|
| Servicing Inquires | PCServicing@hud.gov |
| Payoff Requests | PCPayoffs@hud.gov |
| Partial Claims | PCPartialclaims@hud.gov |
| Subordination Requests | PCSubordinations@hud.gov |
| Release Requests | PCReleases@hud.gov |
| Mortgagee Partial Claim document submittal | PCDocs@hud.gov |
| Bankruptcy, Legal Notices, and Congressional | PCLegal@hud.gov |
FOR INQUIRIES REGARDING PARTIAL CLAIMS AND ALTERNATE PROGRAMS (GNND, EHLP, H4H, ACA, and 235 Recaptures):
INFORMATION SYSTEMS & NETWORKS CORPORATION Emails and phone messages will be responded to during normal hours of operation, Monday through Friday, 7:00 AM – 7:00 PM (Central) on all non-Federal holidays.
| Title | Contact Name | |
|---|---|---|
| Contract Manager | Tim Brandt | tBrandt@isncorp.com |
| Alternate Contract Manager | Joseph Bagby | JBagby@isncorp.com |
| Loan Servicing Manager | Gwen Van Every | GVanEvery@isncorp.com |
| Partial Claims Manager | Rebecca Maxwell | rMaxwell@isncorp.com |
| Payoff/Bankruptcy Manager | Anabel Casas | aCasas@isncorp.com |
| Release Manager | Shannon Grayson | sGrayson@isncorp.com |
| Document Manager | Halilha Orth | horth@isncorp.com |
| Customer Service Manager | Angel Lola Bradshaw | aBradshaw@isncorp.com |
| Cash Manager | Travis Lane | tLane@isncorp.com |
| Deputy Cash Manager | Coby Jenkins | cjenkins@isncorp.com |
| Accounting Manager | Jennifer Thompson | jThompson@isncorp.com |
FOR ALL REVERSE MORTGAGE- (HECM) RELATED INQUIRIES:
NOVAD MANAGEMENT CONSULTING Phone: 1-800-CALLFHA (1-800-225-5342).